Delivery
We ship to all Eropean Countries (EU) with the best Carriers, we can also ship to the rest of the world, in this last case the shipping costs will be automatically calculated based on the volumetric weight.
SHIPPING COSTS
All European Countries (EU): From 9,90 € *
Free Shipping to all European Countries (EU) on orders above 59,99€! *
*Some additional fees it may be applied for particular areas like Canary Island, Balearic Islands, Greece, Cyprus, Malta and some others places.
*Solid SUP purchases it could be affected of additional costs in some cases.
For customers ordering on Kiteworldshop from outside the EU
We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
If Kiteworldshop sends an item out of Europe and it is then rejected by the customer due to the import charges, the customer will receive the full refund for the items when it is returned to our warehouse minus the total shipping and returns costs.
DELIVERY TIMES
The time required for delivery can vary depending on:
- product availability
- shipping and payment option
- country of delivery
You can find the estimated delivery time for each product at the checkout.
PACKAGE SERVICE
To guarantee a smooth delivery, we suggest the following:
- Use a delivery address where someone will be present to accept the delivery. For example, you could give us the address of your workplace or a neighbors’ home. If you’d like to change your delivery address in hindsight, please contact our customer service.
- You should make sure the delivery service has your telephone number, so that they can contact you if there’s a problem with the delivery, or they cannot find your address.
- Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.
Please make sure that your name is clearly visible on your house door to help the packaging service find your address!
If no one is present at the point of delivery, the packaging service will undertake more attempts or will leave the parcel at the nearest pick-up point.
PARCEL TRACKING
You can follow the path of your packet at any time with packet tracking. You’ll be sent the tracking number and link you need for this by email on the day it is first sent. However, you can also find it under “My Account” with the corresponding order.
The package number or tracking code also give you the possibility to directly contact the delivery service in terms of your specific order.
If you have further questions, please contact our Customer Support.
CAUTION
When you receive the shipment we ask you to verify that the packages are in perfect conditions and without any sign of damage or tampering before accepting them.
We also ask you to sign the delivery receipt with "content verification reserve".
If the packages appeared damaged or tampered with, we ask you to reject the shipment and report the problem to our customer service within 24h.
After receiving the shipment we ask you to inspect the goods to verify their integrity and to immediately report any damage or visible defects.
We will accept only reports for damaged or defective goods that will arrive within and not later than 24 hours after the delivery date.
Note
In the event that these indications are not respected, we do not guarantee any coverage from possible damages or visible defects.
Payment
Credit Cards
We accept the following credit cards: Visa, MasterCard, Diners and American Express.
Payment
Choose the payment option "credit card" during the ordering process. After verifying the order you will be lead to a page where you can enter your credit card details. We suggest that you have your card details (card company, name of the card owner, card number, date of validity and the safety code) on hand. As soon as you have fully entered this data, your order will continue being processed.
The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. In case the order fails in any way, your credit card will not be charged.
100% Safe Payments
Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL) connection.
Safety Control
In some cases, we might implement a credit card check for safety. You will be informed by e-mail about this. In these cases we simply require a copy of the front and back side of your credit card (so that the number and card owners’ name are legible) as well as a copy of a current ID (Official ID, Passport or drivers license). You can send us the copies by mail or fax.
This process only needs to be carried out in rare cases, and is implemented for your safety, to make sure that no one else tries to shop with your credit card!
Mastercard Secure Code / Verified by VISA
This is a safety code activation by your credit card provider.
Here you can find all information about activating the code during payment, or how you can skip this step.
Prepayment
If you choose “Prepayment” for your order, you can transfer the the total of the order to our bank account. As soon as we have received the transfer, your order will continue processing.
Payment
While ordering, choose “Prepayment”. After you have confirmed the order, you will be sent further information regarding the payment by mail.
Next, simply transfer the sum of your order to our bank account. Please make sure the payment involves “no charge to the recipient”.
We suggest noting your order number and the name you ordered with on the bank transfer (e.g. Jon Doe order YUXWO), to ensure the payment is recognized promptly.
As soon as the transfer has reached our account, we can continue carrying out your order. Please note that due to various factors, in some cases it might take up to 4-5 workdays before we receive your payment.
Paypal
PayPal is an online payment service with which you can transfer money easily, safely and fast. All you need is a PayPal account, which works like an online bank account. Registering for PayPal is free! You simply need to save your account data once, and can then safely shop in any participating online shop without having to re-enter your account details every time.
Payment
If you would like to pay with PayPal, choose the payment option “PayPal” during an order. After confirming the order you will promptly be lead through the payment process without having to enter any further information. As soon as you have successfully completed this process, your order will continue to be processed.
If you have not completed the payment while creating your online order, you can do this any time afterwards. To do this, go to “My Account”, then "Orders" and then click on “Not yet paid – Pay now”. Your order will be processed as soon as you have completed the payment.
Paying with PayPal is also possible by telephone or e-mail. You will then be sent a link through which you can carry out the payment via PayPal.
Warranty
When are you eligible for warranty?
If something breaks prematurely, the manufacturer's warranty may offer a solution. Most suppliers provide a one-year warranty covering manufacturing defects.
In short: the product you purchased should not break within the first year under normal use. If it does, we will contact the supplier on your behalf. Together, we will determine whether the issue is covered under warranty, and if so, we will repair or replace the product free of charge.
Good to know
The warranty is issued by the manufacturer. We act as your point of contact and explore the options with them, but the manufacturer ultimately decides whether something is covered by the warranty.
What is not covered by the warranty?
- Lines: Damage or breaking of lines is never covered, as they are factory-tested and stretched to maximum breaking strength. Any manufacturing defects are identified and removed during production.
- Surfboards: Breakages caused by wave impacts or incorrect landings.
- Travel gear: Damage to boardbags or kite equipment caused by airlines (which must be handled directly with the airline).
- Neoprene wear: Normal wear and tear on neoprene gloves (caused by the bar, walking lines, or depowering) or shoes (caused by walking on asphalt or hard surfaces).
- Impact and sharp objects: Damage of any kind caused by hitting sharp objects or general impact.
- Nail nicks: Tears or damage to wetsuit mesh and neoprene caused by nails or sharp objects.
- Wingfoiling friction: Damage to wetsuit elbows or knees caused by friction with the board during the "stink bug" start or while pumping the wing.
- Secondary damage: Damage caused by another product (such as harness friction on a wetsuit) or issues resulting from incompatible or improperly fitted equipment. These are considered external factors or normal wear rather than manufacturing defects.
- Electric pumps: Damage caused by excessive sand or water entering the unit.
- Previously repaired items: Products that have already undergone unauthorized or external repairs.
Return
- Are you not satisfied with your purchase? Too bad, but don't worry. At Kitemana you can return the product within 30 days of receiving it.
- Always register your return in your account beforehand. Without it we can't match your parcel to your order, which delays processing and your refund.
- The costs and the risk of the return shipment are the sender's. Keep your proof of postage or tracking number until your refund comes through.
- WINGKITEWIND.COM likes to receive the product back as you have received it. So please keep the packaging well and leave the product tag on it, if you want to return the product.
- Items that are customized for you cannot be returned.
- You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the good.
- When products are no longer in the same condition as when they were shipped, we apply a refund of up to a maximum of 50% of the purchase price. This applies, for example, to products showing signs of assembly, disassembly, or use, such as boards with mounted fins or bindings, control bars with unwound lines, or kites that have been unrolled and/or inflated.
- When returning a single product from a package deal, the prices are recalculated based on the standard prices. The package discount is no longer applicable, which may result in a lower refund.
- We cannot use the same return policy for second-hand or demo items as we offer for new products. After all, the products have already been used. We check the kites and boards thoroughly when we take them in, but we can miss something. We therefore expect that you do a good check yourself upon receipt. If you unexpectedly find a defect that we have missed, please contact us within 5 business days and we will take the kite back or find another solution.
- As soon as we have received your return in good condition, we will transfer the amount within 7 business days via the same payment method with which you also made the payment.
- If you return a product that does not meet the above conditions, we will send the product back to you. In some cases we may decide, after reviewing the product, to offer you a percentage of the purchase price.